ARBIS

Privacy Policy

Last updated: June 8, 2026

This Privacy Policy sets out how the personal data of users of the arbis.kz website (the “Website”) is processed and protected, and describes the measures taken to keep it secure. By using the Website and submitting a request through our contact forms, you agree to the terms of this Policy.

1. General provisions

The personal data operator is the law firm ARBIS (the “Operator”, “we”). This Policy has been developed in accordance with the Law of the Republic of Kazakhstan “On Personal Data and its Protection” and other regulations of the Republic of Kazakhstan.

Personal data means any information relating to a data subject who is identified or can be identified on its basis, recorded on electronic, paper and/or other material media.

2. What data we collect

When you contact us through forms on the Website, we collect the data you provide voluntarily:

  • name;
  • phone number;
  • email address (if provided);
  • the text of your message and any other details you choose to include.

In addition, when you use the Website, technical data may be collected automatically: IP address, browser and device type, pages visited and referral source — via cookies and web-analytics tools.

3. Purposes of processing

We process personal data for the following purposes:

  • handling requests and getting back to you;
  • providing legal services and consultations;
  • informing you about the status of your request;
  • improving the Website and the quality of our services;
  • complying with the legislation of the Republic of Kazakhstan.

4. Legal basis for processing

Personal data is processed on the basis of your consent, which you give when submitting a form on the Website, as well as in cases provided for by the legislation of the Republic of Kazakhstan.

5. Disclosure to third parties

We do not sell or share your personal data with third parties, except where this is necessary to provide our services (for example, hosting and email-delivery providers) or where required by the legislation of the Republic of Kazakhstan. Any engaged parties process the data under confidentiality obligations.

6. Retention periods

Personal data is stored no longer than required by the purposes of its processing, or for the period established by the legislation of the Republic of Kazakhstan. Once the purposes have been achieved, the data is deleted or anonymized.

7. Cookies and analytics

The Website may use cookies and web-analytics tools to improve usability and analyze traffic. You can disable cookies in your browser settings; however, some features of the Website may then become unavailable.

8. Your rights

In relation to your personal data, you have the right to:

  • obtain information about the processing of your data;
  • request rectification, blocking or deletion of the data;
  • withdraw your consent to processing;
  • appeal the Operator’s actions to the authorized body.

To exercise your rights, contact us using the details in Section 10.

9. Data protection

The Operator takes the necessary legal, organizational and technical measures to protect personal data against unauthorized access, destruction, alteration, blocking, copying and distribution.

10. Contact

For any questions related to the processing of personal data, you can contact the Operator: email info@arbis.kz, phone +7 708 223 17 18.

11. Changes to this Policy

The Operator may amend this Policy. The current version is always available on this page. The date of the latest update is shown at the top of the document.